OUR STORE POLICIES
We founded MTS creations with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING AND DELIVERY
What You Need to Know
Please allow 24-72 hours processing time for all orders. Processing time may be longer (4 to 5 days) during certain times of year, which may impact delivery times.
NOTE: Please allow 24-72 hours for your order to be processed. Estimates above do not include processing time. All orders are subject to verification. High order values or incorrect/incomplete order information may delay shipment. Shipping times are subject to change based on order volume and weather.
ALL SALES ARE FINAL.
If you are dissatisfied with your topper contact us immediately.
Toppers will be replaced for the following circumstance
ONLY: Arrived broken
Incorrect item sent
All tumbler are made with sublimation processing - they are not dishwasher safe - dishwashing may cause fading over time of the image. Custom toppers are created with Resin and are suggested to be hand washed.
We will not warrant any product that have been placed in dishwasher.
Trust Us with Your Information
What Information Is Collected
The following are the types of information we may collect:
Personally identifiable information is collected when you submit it voluntarily when placing an order or as part of any other communication you may choose to send to MTS Customs when using our Web Site services. Information you submit may include things such as your name, mailing address, email address, phone number, date of birth, gender, credit card number, and the content of any messages or instructions you may send.
At other times MTS creations may collect information such as browser type, Dynamic Host Control Protocol or static (IP) address, “click stream” data, and similar information. At times, we may aggregate information about you and other customers who visit certain areas of our Web Site. These types of information do not generally identify or relate to you as an individual, and we will not seek to associate these types of information with you as an individual. Please understand, however, that others might seek to do so and we cannot guarantee that parties with whom we may share such information will not succeed in re-identifying or associating information with particular individuals.
We log data on which pages a visitor views, the time spent at our Web Site, the websites visited just before and just after our Web Site, and the advertisements and promotions users view and how they respond to them. This tracking information is used for general Internet tracking and marketing purposes. It is not generally associated with any personally identifiable information.
When you open emails from us, our service providers may log and store such information. We may also keep records of various communications regarding the types of products and services that you indicate are of interest to you via your response to email. You will always have the option to opt-out of such communications by clicking an “unsubscribe” link.
How We Collect Information
We may collect information from you in several different areas on the Web Site, including, without limitation, those described below:
You may be asked to complete a registration form and provide personally identifiable information; you may also be asked to choose a userid and password in order to take advantage of certain features on the Web Site or digital messaging services. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please be advised that some products and services available on the Web Site may require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Cookies and Tracking Technology:
How Your Information Is Used
We use the information you submit to process your order, provide customer service and make other products and services available to our customers and prospective customers. Occasionally, we may also use the information you submit to notify you about important changes to our Web Site, new services and special offers we think you will find valuable. You will receive e-mails notifying you when products go on sale.
We use your personal information to send you order confirmations. In such cases, you should receive via e-mail an order confirmation within moments of placing your order. From time-to-time you may receive e-mail surveys to rate the quality of products you have purchased, to tell us what improvements to make to MTS Creations and our services. We may also use your personal information to notify you of special offers.
Additional uses of your personal information will allow us to tailor products and services specific to your needs, to help organize and manage your customer relationship and our business, to conduct business, to provide you with customer and member support, to perform functions that are described to you at the time of collection, and to enforce our Web Site’s Terms and Conditions.
We may also use aggregate information to improve our Web Site. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Web Site, or that a certain number of men or a certain number of women completed our registration form in particular areas of our Web Site. Such information may also be used to analyze the effectiveness of our business and advertising models.
MTS Creations uses the services of independent companies to provide certain services to you, including, without limitation, Web Site hosting services, credit and debit card processing, order fulfilment, marketing and advertising services, and Internet connectivity services (“Internet Service Providers”). We may share your personal information with the Internet Service Providers as appropriate for purposes relating to the services delivered via our Web Site but not for other purposes.
Occasionally, we make our postal or email mailing list (names and addresses only) and general shopping activity available to select companies whose products we believe will be of interest to you or complementary to our product lines.
We may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations, including protecting against fraud; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of MTS Creations or any transaction that involves the sale or assignment of some or all of our assets.
We may use a third-party network advertiser to serve the advertisements on the Web Site or may use a traffic measurement service to analyze the traffic on the Web Site. Network advertisers are third parties that display advertisements based on your visits to this Web Site and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in. Audience and Traffic Measurement Services allow us to collect anonymous traffic and behavior information from the Web Site by monitoring anonymous visitor activity.
MTS Creations makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for MTS Creations is authorized to access your personal information.
Notwithstanding our efforts, the Internet and online services have inherent security risks. MTS Creations cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information or any username or password that you are required to use to access services on this Web Site or online service.
By using our products or services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our websites, products, and services. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us at Info@mtscreations.com
Data Retention Periods
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at MTScreations.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In addition, we may retain and continue to use indefinitely all information contained in your communications to other users of our Web Site posted to public or semi-public areas of the Web Site.
General Audience Web Site Not Directed Toward Children
This Web Site is a general audience Web Site. Our content is neither directed toward minors nor children who are under the age of 18. We do not knowingly collect personal information from children under the age of 13. Parents who have questions about personal information that they suspect may have been submitted by a child under the age of 13 should email us at MTScreations.com
Access to Personal Information and Consent to Transfer
You may notify us at any time if you do not wish us to continue to share your information with our marketing partners (any information previously shared with them may result in continued communications from those parties pursuant to their own privacy policies). You may also notify us if you wish to be removed from our email and postal mailing for our own marketing. To request either form of removal, contact us with your instructions by email MTScreations.com